Perfect with lovely variety.
I liked this place as an in-house hotel coffee shop. I got several coffees over a 4 day period and they were all nice, especially the iced coffees. I give them 4 stars because they were consistent quality and good taste, but their darkest roast didn't have the depth I wanted. Maybe a different roasting supplier could bump it up for them to 5 stars.
Slow and lazy staff .
So what it has going for it... Great seating, easy access in the hotel for meetings... Where it falls short, no a very wide variety of sizes for cold drinks. And a bit pricey...
The service deserves a one star, older ladies that are not pleasant. They need some training in being nice, polite and helpful. Every morning they were too busy talking with what looked like a maintenance man to help my husband and my friends husbands and they did not even go downstairs at the same times Both had the same story. It was a joke for us after that. The coffee, tea and pastries were good though. They would do more business if they were happy helpful morning people. Maybe a training trip down to the Starbucks for all employees would be helpful for them to see how it is supposed to be. Or let them work for tips and see if that motivates them to provide the same warm and welcoming service that the hotels does.
Support local restaurants offering online ordering, takeout, & curbside pickup.