If I could do a zero star review, I would. WORST COMPANY EVER. My roof flys off my house during 48-55 MPH winds which were specifically documented for the canyon in which I reside. My roof flying off creates a bomb of debris against my neighbors yard and shatters four of their windows. Cooper Roofing installed my roof on my newly built home and sent out a representative the next morning after the storm. The employee admits that the situation with my roof “Should not have happened.” The aforementioned employee then tarps my roof where I have a gaping missing area of roof tiles. I’m told that Cooper Roofing is going to fix my roof and that I was to disregard a claim with my homeowner’s insurance. I get a call the next day and they said they aren’t going to do anything about my roof and that it was a “wind issue.” I’m left with much of my roof in my neighbor’s yard as well as what’s left of the cap pieces of roofing dangling on the side of my house precariously. I call Cooper Roofing and talk to ‘Mike.’ Mike could’ve cared less about what happened and said that Cooper Roofing guarantees their roofs up to 90 MPH wind gusts. I advised Mike that I have it documented that the winds only got up to 55 MPH at my home. He couldn’t have cared less! Mike can’t seem to justify that 55 does not equal 90 yet said it’s my problem and further offered to have his company charge me $2,100 to fix my roof from their shotty craftsmanship. Mind you, out of my neighborhood of 20+ homes, mine is the only one with a catastrophic roof failure during this storm. On top of that, the last time we had wind gusts, a neighbor up the hill had a failure of their roof. A report was completed that showed gross negligence in the installation of her roof by Cooper Roofing. Save yourself the headache, poor customer service and honestly your own personal safety and DO NOT USE THIS COMPANY.
One of their trucks ran over our trash, broken a bunch of glass, and left everything without bothering to clean up. I call to complain and nobody cares, absolutely the worst service and some of the least caring people.
Very happy with my new solar tube! Highly recommend them!
I called Cooper Roofing as a referral from our Builders - DH Horton because after 2 days of heavy rains we noticed some water stains on the ceiling of our front patio area. It brought much concern as our home was built just a little over a year ago. We wanted to be sure that there was no water ponding or issues of mold. Lori was helpful in getting our home scheduled very quickly. I called on a Thursday and my appointment was scheduled for Saturday. They let me know that they would inspect and if work or repairs need to be done, it would be done that day. That was great news. I was given a time frame that the crew would arrive between 8am and 12 noon with a phone call half an hour before arrival. Although, I did not get a phone call, they were very prompt and arrived around 8am. They explained what was going to be done and started the inspection. A leak was found and the repairs were done with no rubbish or debris. All in about 2 hours. They let us know what was done to repair and the following business day (which is today-Monday) I received a completed service ticket from Lori. I would definitely recommend them to anyone who is in need of any roofing work. S. Garcia
Highly Recommend! The arrived early and got right to work. They did an excellent job. The workers were friendly and answered my questions. They did more than I expected. Not only did they paint the vent they installed but they also painted all of the other stacks and vents on the roof.
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