Long lines but customer service makes it worth the wait.
If I could give it ZERO I would. I drove 10 minutes out of my way. Waited 8 minutes and still 3 cars ahead of me. I get it one girl was training another. It happens. I came in through the Tropicana entrance. I allowed a car that was coming in from the opposite entrance (N. Harrison) ahead of me since I saw that the car had arrived before me (it’s called acknowledging who arrived first). When I was driving up behind the car I allowed in, I was told by the drive through employee that ANOTHER car that driven up way after I arrived, was parked on N Harrison the street (wrong way), had arrived before me. Absolutely not the case since I had been watching out and allowed the before mentioned car ahead of me! I told the employee this. She said that she had been keeping watch and they had arrived before me. How could she be keeping watch if she’s training a new girl three cars ahead of me. More like she didn’t she me come in from the correct entrance! I insisted the fact that I had arrived first and she still took them before me. I left. I tried calling the store and it’s an OREGON number. Not to the store, but to corporate with office hours. Very impersonal. It’s really some BS to go out of my way, wait that long, and be treated this way. Dutch bros, you are NOT all that. For a few cents more Starbucks is faster, equally good, acknowledges when they are wrong and fixes it, PLUS their drive throughs aren’t chaotic. Never again Dutch Bros. Never again.
Love this place!! Such a great crew and amazing coffee ☕ Update 10/05/20: STILL LOVE THIS PLACE HOWEVER, they do need to work on line control (tropicana). Lines are already long but when orders are taken before yours when you've already been in line waiting is a bit frustrating. As of today pulled into line at 7:10 am, saw two cars pull up AFTER ME on the other side that they took orders from. Sad to say that I had to leave the line at 7:24 without my order being taken because I had to get to work 😥 😔.
Great coffee, good service, and they are prepared to quickly work through a long line. Even when I've been stuck in line longer than I like... its worth every sip! Be sure to pull up their online menu if you have time, theres WAY more than they can fit on their menu boards!
Had to stop again and have my favorite drink! Vampire Slayer(extra thick) with 2 extra energy shots! 😌I have a busy day today. I’m happy! Plus a my 1st time trying a muffin top (lemon poppyseed)! So Yum! 😋
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